FAQ
Last updated: February 2, 2026
General Questions:
Q: Where do you ship?
A: We currently ship to addresses within the United States only. We do not ship internationally or to P.O. boxes at this time.
Q: How much does shipping cost?
A: Orders of $120 or more receive free standard shipping. Orders under $120 have a flat shipping rate of $8.
Q: How long will it take to receive my order?
A: Orders are processed within 1 to 3 business days. After shipment, delivery typically takes 3 to 5 business days. Total delivery time is the combination of processing and transit time.
Q: What payment methods do you accept?
A: We accept Visa and Mastercard.
Q: Are taxes included in the price?
A: Yes, all product prices include applicable taxes. You will not be charged additional taxes at checkout.
Q: Can I track my order?
A: Yes, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Order and Cancellation:
Q: Can I cancel my order?
A: You may request to cancel your order before it ships by contacting us immediately. Cancellation is not guaranteed and depends on whether your order has already entered the shipping process. Once shipped, orders cannot be canceled.
Q: What is the order cutoff time?
A: Orders placed after 6:00 PM Central Standard Time (CST) will be processed the next business day.
Q: What if I entered the wrong shipping address?
A: Please contact us immediately if you need to update your shipping address. Address changes may not be possible once the order has shipped. We are not responsible for delays or non-delivery due to incorrect address information.
Returns and Refunds:
Q: What is your return policy?
A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: Who pays for return shipping?
A: For standard returns, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we will cover return shipping costs.
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 10 business days of receiving your returned item. Please allow additional time for your bank or credit card company to post the refund.
Q: Are original shipping fees refundable?
A: Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).
Q: Do you charge restocking fees?
A: No, we do not charge restocking fees.
Q: What items cannot be returned?
A: Final sale items and custom-made or personalized products are not eligible for return. These restrictions are clearly marked on the product page.
Damaged or Incorrect Orders:
Q: What if my order arrives damaged?
A: Please contact us within 48 hours of delivery with photographic evidence. We will work with you to resolve the issue, which may include a replacement or refund.
Q: What if I receive the wrong item?
A: Please contact us within 48 hours of delivery with details and photos. We will arrange for the correct item to be sent and cover return shipping costs.
Customer Service:
Q: How can I contact customer service?
A: You can reach us by phone at +1 970-768-0415 or email at info@apexfurni.com. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST).
Q: How quickly will I receive a response?
A: We strive to respond to all inquiries within one business day during our service hours.
Contact Information:
Apexfurni
825 Gazetta Way
West Palm Beach, Florida 33413
United States
Phone: +1 970-768-0415
E-mail: info@apexfurni.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)